One Process: Build. Support. Grow

One Motto: Customers At the Center, Always!

Our approach is focused towards the growth of your business. So, when you get in touch, we offer solutions that are effective enough to give you permanent solutions.

Your Absolute Tech Partner!

We will be your complete tech partner so that you can focus on the business without any hurdles. This support is to keep your business up and running for greater outcomes.

Why us?

  • Transparent Strategy
  • Committed Support
  • Dedicated Support Team
  • Effective Resolutions

What can we offer?

  • Question & Answers
  • Your Virtual Assistant
  • Technology Maintenance
  • Server Maintenance

SLAs that makes support more transparent

Our support runs with attached SLAs tailor-made for the support level required for businesses so they are not ambiguous.

Protocol What you’ll get SLA Type
Z1
  • Answers of How to queries,
  • Guide to minor software configurations,
  • Trainings as included as in the Package
Inclusive
Z2
  • Product Configurations
  • Minor cosmetic changes doable via CSS
  • Server level permission issues (if server is managed by us)
  • Additional training
Functional Support
Z3
  • Any code level customizations
  • Special configurations
  • UI/UX customizations
  • Third party software installation and integrations
  • New feature development
Tech Support
Z4
  • Server health check & maintenance
  • Disk usage alerts
  • Installations on the server
Server Support Add-on

Explore our support packages

For One-time licensed products

Inclusive Functional Support Tech Support
License Type One Time (perpetual) One Time (perpetual) One Time (perpetual)
Support Validity 30 Business Days 3 months Scope of Work
Onboarding Training (one-time) 4 hrs 6 hrs Hourly
Access to KB Yes Yes Yes
Communication Type Email, Tickets Email, Tickets, Call Email, Tickets, Call
Support Hours 10 hrs 25 hrs as demanded
Critical Response Time
i
Support for critical cases such as software errors, hardware (server) faults which leads to system failure
up to 1 business day up to 1 business day up to 1 business day
Average Response Time
i
Response time for normal support requests which do not fall under the critical category
up to 4 Business Days up to 2 Business Days up to 2 Business Days
SLA Z1 Z2 Z3
Pricing Contact Us Contact Us Contact Us

For SaaS offerings

Inclusive Functional Support Tech Support
License Type Saas / monthly Saas / monthly Hourly
Support Validity Lifetime Billed Monthly Scope of Work
Onboarding Training (one-time) 4 hrs 1 hr / Month Hourly
Access to KB Yes Yes Yes
Communication Type Email, Tickets Email, Tickets, Call Email, Tickets, Call
Support Hours 1 hr /month 2 hrs / month as demanded
Critical Response Time
i
Support for critical cases such as software errors, hardware (server) faults which leads to system failure
up to 1 business day up to 1 business day up to 1 business day
Average Response time
i
Response time for normal support requests which do not fall under the critical category
up to 4 Business Days up to 2 Business Days 2 Business Days
SLA Z1 Z2 Z3
Pricing Contact Us Contact Us Contact Us

Stay Connected with Brush Your Ideas Support

DIY Helpdesk

Get an instant fix for your queries here. Browse the answers to your questions, learn the nuances of our product, and more with our detailed knowledge base.

Learn More

Email

We respond quickly with a detailed solution. Please send an email for any requirements related to any of our products.

Email us

Skype

Let’s connect anytime for quick solutions. You can call and also reach us at our skype id: support.biztech

Connect with us

Live Chat

Chat with our customer reps for any of your queries. We strive to provide instant solutions to your queries.

Chat now

Tickets

Feel free to get in touch with us about any of your product customization requirements. We would love to help you.

Submit a Ticket

What Our Customers Say

Rob van Westrop

Rob van Westrop, Justsign

From day one of working with the Brush Your Ideas (BiztechCS) team, they have been extremely helpful and professional. They worked with me from the start to ensure all my needs were met and they did a great job answering all my questions and concerns. Team Brush Your Ideas has been a constant support thro...

Arsenikos Stathis

Arsenikos Stathis, Stampaland

Very good and very quick response to everything that I asked from the support team. You were there not only on my purchase but when I needed you the most to make this tool custom to my site demands. Thank you again.

We may ask for details to Serve You Better

To make your experience seamless, it will be great if you could give us the details mentioned below, when we get in touch with you. The purpose is simple! To save more of your time.

  • Order No / License No (if applicable)
  • Adequate details for Requested Support
  • Access to required space
  • Via FTP/Server or Admin level access

Want to Know More?

For any clarification for the support package you purchased, what could be the support customization possibilities, etc. let’s connect to discuss further.

Contact Us