Your Absolute Tech Partner!
We will be your complete tech partner so that you can focus on the business without any hurdles. This support is to keep your business up and running for greater outcomes.
Why us?
- Transparent Strategy
- Committed Support
- Dedicated Support Team
- Effective Resolutions
What can we offer?
- Question & Answers
- Your Virtual Assistant
- Technology Maintenance
- Server Maintenance
SLAs that makes support more transparent
Our support runs with attached SLAs tailor-made for the support level required for businesses so they are not ambiguous.
| Protocol | What you’ll get | SLA Type |
|---|---|---|
| Z1 |
| Inclusive |
| Z2 |
| Functional Support |
| Z3 |
| Tech Support |
| Z4 |
| Server Support Add-on |
Explore our support packages
For One-time licensed products
| Inclusive | Functional Support | Tech Support | |
|---|---|---|---|
| License Type | One Time (perpetual) | One Time (perpetual) | One Time (perpetual) |
| Support Validity | 30 Business Days | 3 months | Scope of Work |
| Onboarding Training (one-time) | 4 hrs | 6 hrs | Hourly |
| Access to KB | Yes | Yes | Yes |
| Communication Type | Email, Tickets | Email, Tickets, Call | Email, Tickets, Call |
| Support Hours | 10 hrs | 25 hrs | as demanded |
| Critical Response Time i Support for critical cases such as software errors, hardware (server) faults which leads to system failure | up to 1 business day | up to 1 business day | up to 1 business day |
| Average Response Time i Response time for normal support requests which do not fall under the critical category | up to 4 Business Days | up to 2 Business Days | up to 2 Business Days |
| SLA | Z1 | Z2 | Z3 |
| Pricing | Contact Us | Contact Us | Contact Us |
For SaaS offerings
| Inclusive | Functional Support | Tech Support | |
|---|---|---|---|
| License Type | Saas / monthly | Saas / monthly | Hourly |
| Support Validity | Lifetime | Billed Monthly | Scope of Work |
| Onboarding Training (one-time) | 4 hrs | 1 hr / Month | Hourly |
| Access to KB | Yes | Yes | Yes |
| Communication Type | Email, Tickets | Email, Tickets, Call | Email, Tickets, Call |
| Support Hours | 1 hr /month | 2 hrs / month | as demanded |
| Critical Response Time i Support for critical cases such as software errors, hardware (server) faults which leads to system failure | up to 1 business day | up to 1 business day | up to 1 business day |
| Average Response time i Response time for normal support requests which do not fall under the critical category | up to 4 Business Days | up to 2 Business Days | 2 Business Days |
| SLA | Z1 | Z2 | Z3 |
| Pricing | Contact Us | Contact Us | Contact Us |
Note: We advise you to contact us to know more on support plans rather having any assumptions and do read our support policy for terms.
Stay Connected with Brush Your Ideas Support
DIY Helpdesk
Get an instant fix for your queries here. Browse the answers to your questions, learn the nuances of our product, and more with our detailed knowledge base.
Learn MoreWe respond quickly with a detailed solution. Please send an email for any requirements related to any of our products.
Email usSkype
Let’s connect anytime for quick solutions. You can call and also reach us at our skype id: support.biztech
Connect with usLive Chat
Chat with our customer reps for any of your queries. We strive to provide instant solutions to your queries.
Chat nowTickets
Feel free to get in touch with us about any of your product customization requirements. We would love to help you.
Submit a TicketWhat Our Customers Say
Rob van Westrop, Justsign
From day one of working with the Brush Your Ideas (BiztechCS) team, they have been extremely helpful and professional. They worked with me from the start to ensure all my needs were met and they did a great job answering all my questions and concerns. Team Brush Your Ideas has been a constant support thro...
Arsenikos Stathis, Stampaland
Very good and very quick response to everything that I asked from the support team. You were there not only on my purchase but when I needed you the most to make this tool custom to my site demands. Thank you again.
We may ask for details to Serve You Better
To make your experience seamless, it will be great if you could give us the details mentioned below, when we get in touch with you. The purpose is simple! To save more of your time.
- Order No / License No (if applicable)
- Adequate details for Requested Support
- Access to required space
- Via FTP/Server or Admin level access
Want to Know More?
For any clarification for the support package you purchased, what could be the support customization possibilities, etc. let’s connect to discuss further.